Frequently Asked Questions (FAQs) – Jonah Care Services
- What is Jonah Care Services?
Jonah Care Services is a dedicated support facility committed to providing comprehensive care for adults aged 18 and above. We focus on individuals with learning and physical disabilities, as well as sensory disabilities.
- What kind of care do you provide?
We offer individualised, person-centered care in a relaxed and comfortable atmosphere. Our approach encourages independence, choice, and dignity in all aspects of care.
- How experienced is your staff?
Our staff boasts over 20 years of experience and is fully trained and qualified. We believe in nurturing confidence and self-esteem in a loving and welcoming environment.
- What values does Jonah Care Services prioritise?
At Jonah Care, we value relationships, friendships, contributions, and the enjoyment of each other’s company. Our unwavering commitment is geared towards making individuals grow in confidence and self-esteem.
- What types of disabilities do you cater to?
We provide support for individuals with various conditions, including physical disabilities, autistic spectrum conditions, long-term conditions such as dementia and epilepsy, sensory impairments, and mental health conditions.
- How do you create individualised plans?
As soon as individuals join us, they are allocated a key worker. The key worker collaborates with them, family members, and friends to create person-centered plans. These plans identify the support needed, individual goals, and preferred activities.
- What activities do you offer?
Our activities cover a wide range, both indoor and outdoor. From swimming, trampoline, and gym sessions to outdoor activities like horse riding and bowling, we tailor our offerings to individual preferences.
- How do you promote independence?
We assist individuals in accessing sports and leisure services, supporting their personal goals and helping them overcome barriers to live life to the full. This includes support for daily living skills, travel training, and even the introduction to British Sign Language.
- Do you offer employment and training support?
Yes, we can provide the necessary support for individuals to enter the workplace or volunteer. This includes accessing training or college courses, developing IT skills, improving CVs, and guiding individuals through the interview process.
- How are outcomes and progress monitored?
We work closely with each service user, along with their families and carers, to set targets and goals. Plans are continuously reviewed and evaluated, with adjustments made to reflect achievements and new interests.
- Do you have support for sensory needs?
Yes, we have a sensory room specially designed to help individuals develop and engage their senses. This safe environment includes lights, colors, sounds, and sensory soft play objects.
- How can I find out if Jonah Care Services can help my family?
To explore how Jonah Care Services can support your family, please contact us today. Our team will be happy to provide more information and discuss the specific needs of your loved ones.
At Jonah Care Services, we are committed to transparency and providing the information you need to make informed decisions about care for your loved ones. If you have any further questions, feel free to reach out to us.
- How are personal goals identified and supported?
Individuals, along with their key workers, families, and carers, collaboratively set personal goals. These goals are then incorporated into personalized plans, ensuring a tailored approach to support and development.
- Can individuals participate in community activities?
Yes, we actively encourage service users to engage in various community activities, both indoor and outdoor. From shopping and library visits to swimming, horse riding, and gym sessions, our goal is to integrate individuals into the community.
- How do you address mental health conditions?
We provide a supportive environment for individuals with mental health conditions, offering counseling and promoting activities that contribute to their well-being. Our focus is on creating a space that fosters positive mental health.
- What daily living skills do you cover?
Our programs include a wide range of practical skills for day-to-day living, such as using money and travel training. We aim to equip individuals with the skills necessary for an independent and fulfilling life.
- Tell us more about the Outreach Support and Day Centre.
Our Outreach Support and Day Centre serve as familiar and friendly spaces, almost like a home away from home. These centres are organised across geographical areas, utilising community venues to enhance service users’ knowledge and utilisation of local facilities.
- How are dietary preferences and cultural needs addressed?
We cater to individual dietary preferences, including specific cultural and religious requirements. Our approach is to create an inclusive environment where everyone feels comfortable and valued.
- Are there opportunities for creative expression?
Yes, we provide avenues for creative expression through activities such as pottery, music, art exhibitions, and even access to music therapy. Our goal is to support individuals in discovering and nurturing their unique talents.
- How is confidentiality maintained?
Confidentiality is a key aspect of our care. We prioritise creating a safe and secure environment where individuals feel comfortable sharing their needs, preferences, and personal information.
- Can family members get involved in the planning process?
Absolutely. We encourage the involvement of family members and friends in the planning process. This collaborative approach ensures that individual plans are comprehensive, considering the broader support network.
- Tell us more about the Sensory Room.
Our Sensory room is a specially designed space that combines various stimuli to help individuals explore and engage their senses. It includes lights, colors, sounds, and sensory play objects, creating a safe environment for sensory development.
- How do you ensure a healthy lifestyle for service users?
We promote healthy living through activities like swimming, trampoline, rebound therapy, and gym sessions. Additionally, we provide freshly cooked meals with an emphasis on choice and a healthy lifestyle.
- Can individuals access education opportunities?
Yes, we support individuals in accessing training, college courses, and other educational opportunities. Whether it’s developing IT skills, improving CVs, or guiding through the interview process, we aim to empower individuals for the future.
- How does Jonah Care Services contribute to the local community?
Our service is organised using community venues to increase service users’ knowledge and use of local facilities. We actively participate in community events, ensuring that our individuals are integrated into the broader community fabric.
At Jonah Care Services, we’re dedicated to providing detailed and comprehensive information about our services. If you have more specific questions or need further clarification, please don’t hesitate to reach out to us. Your inquiries are important to us, and we are here to assist you.
26. How is Jonah Care Services funded?
Most people at Jonah Care Services are funded by adult services, either directly or through personalized budgets, self-directed support, or direct payments. This ensures accessibility to our comprehensive care.
27. What types of support are available?
We provide flexible support, including 1-1 support for those with higher needs at different times of the day or for the entire day. We accommodate external support workers and also welcome clients during college holidays and half terms.
28. Do you have a Saturday Club or Social Activities?
Yes, we host a “Saturday Social” every other week from 11 am to 3 pm. This club is open for attendance to anyone interested in socializing and enjoying various activities.
29. What are your opening times?
Jonah Care Services operates from Monday to Friday, from 9:15 am to 3 pm. We are closed on Bank Holidays, and clients have the flexibility to attend for a full day, part of the day, morning, or afternoon.
30. Is transportation provided?
Yes, we offer a “pick-up/drop-off” service, which is charged at 40p per mile along with staff time if the client requires one-to-one support.
31. How can someone be referred to Jonah Care Services?
Referrals can come from various sources, including family, carers, individuals themselves, and social workers. We have an open and inclusive referral process to ensure that those who can benefit from our services can access them seamlessly.
32. What happens during college holidays or half-term breaks?
We continue to provide support and welcome clients during college holidays and half-term breaks. Our commitment to offering consistent care remains unchanged during these periods.
33. Is there an additional cost for the Saturday Club or transportation services?
The Saturday Club is included in our offerings, and the “pick-up/drop-off” service is available at a nominal cost of 40p per mile, along with staff time if the client requires one-to-one support.
34. Can external support workers accompany clients to Jonah Care Services?
Yes, we are more than happy to accommodate external support workers, ensuring a collaborative and personalized approach to the individual’s care needs.
35. Are there specific eligibility criteria for accessing Jonah Care Services?
Jonah Care Services is open to individuals referred by family, carers, themselves, social workers, or other relevant parties. Our focus is on providing support to those who can benefit from our services.
If you have any specific questions or need further clarification, please feel free to reach out to us directly.